Terms and Conditions

Please read these terms and conditions carefully before submitting your sell order from our site. You should understand that by submitting an order, you agree to be bound by these terms and conditions and our terms of use. 
 
You should print and keep a copy of these terms and conditions and the terms of use for future reference.
 
Gorilla Gets Gadgets is  Limited device trade in programme.
 
By placing an order with Gorilla Gets Gadgets, you are accepting and agreeing to these terms and conditions and entering into a contract with Limited.
 
“Our”, “us”, “we” is a reference to  Limited. Your contract with us is formed once you have registered you intend to sell us your device and when we have received your device.
 
This service is intended for the trade-in of the following devices:
 
  • Mobile handsets
  • Tablets
  • Consoles
 
REQUIREMENTS
 
By registering with Gorilla Gets Gadgets and sending a device, you warrant that:
 
  • You are resident in the United Kingdom;
  • The device(s) comply with these terms;
  • You are legally capable of entering into a binding contract;
  • You agree to creating a Gorilla Gets Gadgets account; and
  • You are at least 18 years old; or if you are under 18 years of age, that you have obtained your parent’s or guardian’s consent to sell your device to us for the      sum indicated via Gorilla Gets Gadgets. 
 
Your statutory rights are not affected by this contract.
 
You are responsible for cancelling any airtime contract linked to each device.
 
Memory cards and SIM cards must be removed prior to sending us your device. Any SIM cards not removed and received by us will be destroyed and so cannot be returned. We accept no liability in the event that you incur charges linked to any device that has been sent with its SIM card. We are not responsible for any data you may have on your device. Any data will be removed by our industry standards procedure. 
 
Gorilla Gets Gadgets will not accept responsibility for the security, protection, confidentiality or use of such data.
 
We will not return any data that is stored on a device that is sent to us. By sending your device to us you agree, as far as allowed by the law, to release us from all and any losses, claims or damages with respect to the data enclosed or stored therein or on any media used in conjunction with the device.
 
You must make note of your IMEI/serial number before sending us your device to trade in. This is to ensure that we are able to identify your device in the unlikely event there is a issue with your order. The IMEI number can be found by typing *#06# into the keypad of your handset. Where sending in any other device, you must make note of your serial number will be located in your settings menu, on the device or any packaging that it came in.
 
Faulty, Fair, Good, Flawless and Brand New Defined
 
Each device you send to Gorilla Gets Gadgets should match the make and model stated when registering and placing your order. The device/devices should meet the following conditions:
 
For Consoles:
 

Condition: Faulty

If your console is not working properly, choose this option. Keep in mind that we will not buy consoles that have been tampered with, are missing internal components, or have been banned. The console may have a fault or physical damage. Common issues include:

  • Inability to read discs.
  • Inability to connect to Wi-Fi.
  • Display problems.
  • Faulty HDMI port.
  • Missing casing, covers, or screws.
  • Overheating.
  • Signs of liquid damage.

Condition: Fair

If your console is functioning perfectly but has signs of wear and tear, select this option.

  • The console must come with its original working power supply, sensor, and controllers (if applicable).
  • Deep scratches or dents are acceptable as long as there is no physical damage to the console. The console should come from a smoke-free environment.
  • The security sticker and hard drive should be intact, and there should be no interference to the console.
  • The console must be a UK-EU PAL version.
  • The console must work perfectly

Condition: Good

Your device is 100% functional with some cosmetic defects and normal signs of wear.

  • Power cable and at least 1 controller must be included
  • Your device has no major cracks or missing buttons (power and/or volume)
  • Your device has no broken hardware (charging ports, connectors, etc)
  • The console must be 100% fully functional with no operational defects.
  • There can be normal wear and tear, but no heavy cosmetic damage such as deep or heavy scratches.
  • The original power cable must be included.
  • The vents must not be blocked.

Condition: Flawless

Select this option only if ALL of the following conditions are met (and if your product doesn’t qualify for any of the other options):

  • Power cable and at least 1 controller must be included
  • Your device has no cracks or missing buttons (power, home, ringer, and/or volume)
  • Your device has no broken hardware (charging ports, connectors, etc)
  • The console must be 100% fully functional with no operational defects.
  • There must be absolutely no signs of use, such as scratches or marks.
  • The console must come with its original power cable and accessories.
  • The packaging must not be torn or falling apart.

Condition: Brand New

Must be in SEALED Box with all original accessories (**if the box has been opened, please see Flawless condition option)

  • Never used, opened, or tampered with
  • Identical to buying one directly from the store
  • 100% Functional and works perfectly
For Mobile Handsets:
 
ConditionFaulty
 
  • Cracks or other physical damage
  • Powers on but does not work properly
  • Battery is faulty or has less than 80 percent of original capacity
  • LCD or display defects (aftermarket, burns, damage or no display)
  • Non-working Face ID or biometric sensors
  • Engraved
  • Missing or damaged SIM tray
  • All devices must power on and be free of any lock, carrier blacklist, or
  • financial obligations
Condition: Fair
 
  • Device has signs of heavy use such as deep scratches, dents, scuffs, or excessive scratching
  • Fully functional with no operational problems
  • No chips or cracks in front or back glass
  • Above 80 percent battery health with no Service alert in Settings
  • All devices must be free of any lock, carrier blacklist, or financial obligations
  • Absolutely no Ghost Image
  • No LCD or display defects (aftermarket, burns, damage or no display)
 
Condition: Good
 
  • Device has signs of use but no major cosmetic damage
  • Fully functional with no operational problems
  • No chips or cracks in front or back glass
  • Above 80 percent battery health with no Service alert in Settings
  • All devices must be free of any lock, carrier blacklist, or financial obligations
  • Absolutely no Ghost Image
  • No LCD or display defects (aftermarket, burns, damage or no display)
Condition: Flawless
 
  • Device is like New and in flawless cosmetic condition with no signs of use
  • Fully functional with no operational problems
  • No cracks, scratches, dings or dents
  • Above 80 percent battery health with no Service alert in Settings
  • All devices must be free of any lock, carrier blacklist, or financial obligations
  • Absolutely no Ghost Image
  • No LCD or display defects (aftermarket, burns, damage or no display)
Condition: Brand New
 
  • Sealed in original box with accessories
  • Device has never been activated or used
  • All devices must be free of any lock, carrier blacklist, or financial obligations
 
For Tablets:
 

Condition: Faulty

  • Cracks or other physical damage
  • Powers on but does not work properly
  • Battery is faulty or has less than 80 percent of original capacity
  • LCD or display defects (aftermarket, burns, damage or no display)
  • Non-working Face ID or biometric sensors
  • Engraved
  • Missing or damaged SIM tray
  • All devices must power on and be free of any lock, carrier blacklist, or financial obligations

Condition: Fair

  • Device has signs of heavy use such as deep scratches, dents, scuffs, or excessive scratching
  • Fully functional with no operational problems
  • No chips or cracks in front or back glass
  • Above 80 percent battery health with no Service alert in Settings
  • All devices must be free of any lock, carrier blacklist, or financial obligations
  • Absolutely no Ghost Image
  • No LCD or display defects (aftermarket, burns, damage or no display)

Condition: Good

  • Device has signs of use but no major cosmetic damage
  • Fully functional with no operational problems
  • No chips or cracks in front or back glass
  • Above 80 percent battery health with no Service alert in Settings
  • Absolutely no Ghost Image
  • No LCD or display defects (aftermarket, burns, damage or no display)
  • All devices must be free of any lock, carrier blacklist, or financial obligations

Condition: Flawless

  • Device is like New and in flawless cosmetic condition with no signs of use
  • Fully functional with no operational problems
  • No cracks, scratches, dings or dents
  • Above 80 percent battery health with no Service alert in Settings
  • All devices must be free of any lock, carrier blacklist, or financial obligations
  • Absolutely no Ghost Image
  • No LCD or display defects (aftermarket, burns, damage or no display)

Condition: Brand New

  • Sealed in original box with accessories
  • Device has never been activated or used
  • All devices must be free of any lock, carrier blacklist, or financial obligations
 
IMPORTANT INFORMATION REGARDING YOUR DEVICE
 
  • Any blocked, counterfeit, stolen, devices will be held by us, not returned to you and will be reported to the police without reference or notice to you. No payment     will be made.
  • Any devices that are sent to us and do not have a value will be recycled in line with waste                  electrical and electronic equipment (WEEE) Regulations.
 
PAYMENTS
 
  • Once the device is received, we will check that it is in a condition that meets these terms and conditions. Providing it does, we will assess the condition of the device and send payment by your chosen method.
  • If your payment date falls on a weekend or public holiday, payment will be made on the next working day.
  • Payment can only be made to the name, address and details provided during the order process.

  • If you receive a reduced price following inspection of your device, we will give you 48 hours to reject the new value to have your device returned free of charge.     If we haven’t heard from you after 48 hours, we will process your order for payment at the reduced value.

    PayPal

  • We also pay via PayPal. 

  • If your payment date falls on a weekend or public holiday, payment will be made on the next working day.

    Cash on Collection

  • The same day cash on collection service covers the following areas: Greater Manchester
  • We pay via PayPal, cash or bank transfer for this.
  • It is up to our discretion if we decide to pay via cash.
  • We may refuse to pay cash due to security reasons.
  • If we consider the collection address is unsafe to collect from we may not collect or we may collect in a public areas such as a supermarket.
  • We test the item in person – this may take up to 1 hour.
  • Identification – to use this service you must supply photographic ID and a letter stated within the last 3 months. The transaction is recorded in the buying book.
  • We pay up to 40% less than quoted for the cash on collection service. We may pay more subject to our discretion.
  • The selected time is not a guaranteed time we will collect. This is just a guide. We will contact you to arrange timing.
  • We may compensate you if you drop the device to our office.
 
POSTAGE
 
  • We recommend sending all items via the Post Office and high value items by registered post (Royal Mail Special Delivery) at your own cost. 
  • You can print a free pre-paid Royal Mail Tracked 48 label at the end of your order placed on our website.
  • We do not accept responsibility for any non-delivery of devices or any damage in transit. To avoid any damage during transit devices must be packaged adequately using protective wrapping.
  • Parcel must not weight more than 2kg and Longest dimension less than 61cm.
  • Ensure that the label is securely fastened to the parcel and the barcode is not obscured by tape. The Post Office receipt must be retained as proof of sending.
  • In order to make any claim against Royal Mail for a device lost or damaged in transit, you must retain your Post Office receipt and your device IMEI or serial number.

  • There are Royal Mail guidelines regarding the shipping of products containing lithium batteries. For more information on this, please see;         https://personal.help.royalmail.com/app/answers/detail/a_id/96/~/prohibited-and-restricted-items—a….

 

 
PRICING
 
  • Prices offered via Gorilla Gets Gadgets are subject to change at any time without notice. 
  • The price quoted is guaranteed for 14 days, unless we state otherwise. 
  • If the device received differs to the device registered, the order will be processed based on the device received, not the device registered.
  • We will have the final decision on all device values.
 
MISCELLANEOUS
 
  • We reserve the right to reject any device sent: Where there has not been a successful registration by the sender; or where these terms and conditions have been     breached.
  • We reserve the right entirely at our discretion to reject large volume repeat orders.
  • You must own in its entirety, any device(s) that you send to us.
  • Ownership of the device will pass to us when we receive the device and we have dispatched payment to you.
  • The contract between you and us is binding on you and us. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or     obligations arising under it, at any time during the term of the contract. You may not transfer any obligation within these terms and conditions to any other     person, without our prior written consent
 
COOLING-OFF PERIOD / CANCELLATION
 
You may cancel the contract with us at any time up to the time when you send us the device (“cooling-off period”), providing:
 
  • the contract was negotiated and concluded exclusively by means of distance communication (including, but not limited to, telephone, letter, or email); and
  • you are a consumer and are not acting in any business capacity.
 
This contract cannot be cancelled once our payment has been issued to you.
 
EVENTS OUTSIDE OF OUR CONTROL
 
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control or due to our compliance with any applicable laws or regulations.
 
LOST, STOLEN BLOCKED/BARRED “RED FLAGGED” MOBILE PHONE/DEVICES
 
We will check the status of all mobile phones/devices received against the National CheckMEND database (using the IMEI number). If your mobile phone/device is found to have a red flag by CheckMEND, it must be quarantined for 28 days whilst its status is reviewed. The mobile phone/device will have a red flag if it has been registered as lost, stolen or barred/blocked on the CheckMEND database.
 
If you are advised that your mobile phone/device has a red flag against it you will need to contact CheckMEND in order to review the status of your mobile phone/device. You will be advised of the procedure required by email from us. The purpose of the quarantine period is to allow the rightful owner the opportunity to have the red flag removed in order that the mobile phone/device can be disposed appropriately.
 
If, during the quarantine period the red flag is removed, your mobile phone/device will be processed and paid for as normal. However, if after the quarantine period has expired and the red flag has not been removed then we are required by law to dispose of it and you will not receive any payment.
 
UK legislation states that we cannot under any circumstances return the mobile phone/device during this 28 day period unless the red flag has been removed. If we become aware of any issues you will be required to co-operate with the authorities and we reserve the right to withhold or cancel the payment.
Attempting to sell a mobile phone/device that you do not own that is stolen or lost may be a criminal offence.
 
 
YOU MUST ENSURE THAT IT IS YOUR RIGHT AND YOU ARE HAPPY TO SEND THE DEVICE TO US.
 
You send your device to us at your own risk. We cannot be responsible for devices we do not receive, or for the condition in which we receive devices. We strongly recommend that you pack your device carefully to minimise the risk of damage. The sales pack does not guarantee that the device will be received in the same condition as sent.
 
We recommend that you wrap your device in bubble wrap and place it in a strong rigid box (ideally the original device box) so it cannot move or rotate in transit. All devices must be sent in accordance with Royal Mail guidance.
 
If you use Royal Mail Special Delivery or any other delivery service (or don’t use your freepost sticker), your postage costs will not be reimbursed.
If you do not use the freepost label provided by us, you will be responsible for obtaining a receipt from Royal Mail and retaining this for tracking and insurance purposes. If you use the freepost label provided, your phone will only be insured in transit by Royal Mail up to Royal Mail’s limits.
 
Please note: your device will be tracked online to our local delivery office. It will then appear as “delivered” on the Royal Mail system, but this means delivered to our local delivery office. From there it can take 1-2 days to arrive with us and will not be tracked directly to our premises. Once we receive it, we’ll let you know.
If your device is lost or damaged in the post we will advise you how you might claim against the Royal Mail but we cannot guarantee you will be successful.
 
If we receive a damaged package, the package and device (if we received it) will be returned to you so that you may claim for the loss directly from Royal Mail. By sending the package back to you we do not guarantee that the claim will be successful and we will not have any liability for any claims which are refused by external parties. For more information about making claims with Royal Mail, please visit www.royalmail.com.
 
If we return your device, we use Royal Mail 48®Tracked Service at our cost (unless specified otherwise). If Royal Mail cannot deliver the device, we will ask them to return it to our registered office and we will contact you to check your address. Once we receive confirmation that the address is correct we will resend the device.
If a device is returned to us for a second time or if we have emailed you and we do not receive a response within 14 days, we will treat the device as our property, retain it and recycle it or process the sale under the “Reduced Price” process as applicable. If the “Reduced Price” process applies, the estimated purchase price used will be the price which applies on the date we receive the second return, or the fourteenth day after we have contacted you. 
 
LIABILITY
 
If you are a consumer, we are not responsible for any of your loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
If you are not a consumer, we will not be liable to you for any business losses or loss or corruption of data or any loss or damage that is not foreseeable.
Your statutory rights are not affected by these terms and conditions, and nothing in these terms and conditions limits our liability for death or personal injury caused by our negligence, our fraud or fraudulent misrepresentation or any other matter which cannot lawfully be limited or excluded.
 
GENERAL
 
These terms and conditions are governed by English law and claims in relation to our contract with you are subject to the jurisdiction of the courts of England and Wales.
If you need to contact us in relation to our contract with you, please use the methods set out in these terms and conditions. If we need to contact you, we may do so using any of the contact details you provided to us, including in your order form.
 
If a court finds part of our contract with you unenforceable, the rest will continue in force. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
 
This contract is between you and us. You may not transfer any of your rights or obligations under your contract with us without our prior written consent. We may transfer our rights and obligations under this contract at any time (although we will let you know and will ensure that this does not affect your rights under your contract with us). No person other than you and us shall have any rights to enforce any of the terms of this contract.
 

Even if we delay in enforcing our contract with you, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking our contract with you, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

BUSINESS SALES TERMS AND CONDITIONS
 
  • Collection from office is subject to distance and device values. We may not collect if it is not economically viable for our business due to distance and logistics expense.
  • We may pay less valuation compared to price paid to consumers.